Shipping & Returns

SHIPPING POLICY

We are currently shipping within Australia only. Our hampers and products are packed using recyclable and sustainable packaging and shipped within 2 days of order confirmation. We ship through AusPost, with either Standard or Express shipping available. 

Delivery Times & Rates

Each order is fulfilled and dispatched within 2 days of purchase, with a flat postage rate for standard and express options.  Please let us know if your order is urgent or needed for a particular date and we will do our best to assist you. Shipping confirmation and tracking number will be emailed to you upon dispatch. 

 

Please note: Auspost are experiencing some delays with delivery and have removed their Next Day Delivery Guarantee on Express parcels.

Return & Exchange Policy

Each of our gifts and hampers are lovingly handcrafted at our workshop in Sydney. As we process and ship on the day of order, we do not offer refunds on hampers or products purchased and already dispatched. It’s ok to change your mind, but please contact us within 30 minutes of making your order to be eligible for a refund. If anything has broken or been damaged in transit, we will of course replace this for you. We do not offer exchanges. 

 

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© 2020 The Skandi Company. ABN 32448682961.